Support & contact

Flam creates no user account: there's no password, no cloud profile and no login. Your preferences, generated levels and history are stored on your device.

To erase all the data:

1. iOS: Settings → General → iPhone Storage → Flam → Delete App.
2. Web: open your browser settings and clear the site data for flam-couple.app.

If you have an active subscription, see the next question for cancelling.

The subscription is managed by the App Store or by Stripe, depending on where you subscribed, not by Flam.

• iOS: Settings → your name (at the top) → Subscriptions → Flam → Cancel subscription.
• Web (Stripe): a cancellation link is sent to your email when you subscribe. If you've lost it, contact us.

Cancellation takes effect at the end of the current period; you keep access to the content until that date.

Flam is designed for playing together on a single device. You hand the phone to your partner each turn. No pairing and no network connection between two phones is needed: everything works locally.

If you want the app on two devices (for example, if you're geographically apart), each of you can install it independently; each device keeps its own progress.

Flam can appear big on your TV while your iPhone acts as the controller. You need an Apple TV, an AirPlay-compatible TV or an HDMI adapter plugged into the iPhone.

With AirPlay: open Flam, then Control Center (swipe down from the top-right corner of the screen), tap Screen Mirroring and pick your TV. With a cable, just plug in the adapter.

The TV then shows the dice, cards and actions in big, without the buttons: you play on the phone. Everything the game displays also appears on the TV, so keep in mind who can see it.

Not on iPhone. Flam purchases and subscriptions made on the App Store support Apple's Family Sharing: if your partner is in the same family group and Purchase Sharing is turned on, they just install Flam on their iPhone and get access, without paying again.

Purchases made on the website (Stripe payment) aren't covered by Family Sharing.

With Purchase Sharing, members of your family group can see the apps you've downloaded, Flam included. To remove it from that list: App Store → your profile picture (top right) → Purchased → swipe left on Flam → Hide. The app stays installed and your purchases remain valid.

You can also turn off Purchase Sharing entirely (Settings → your name → Family → Purchase Sharing); your partner will then no longer share your purchase.

Generating custom levels relies on a third-party AI service. Several possible causes:

1. Unstable internet connection: try over Wi-Fi, or wait a few minutes.
2. Service quota reached: the app automatically falls back to backup keys, but if the service is globally saturated, generation may take longer.
3. Description rejected by the filters: if your free text contains terms the AI considers inappropriate, rephrase it with softer, more neutral words.

If the problem lasts more than 24 hours, write to us with the approximate date and time.

Yes. The generation system applies several layers of moderation:

• The internal filters of the language model used.
• Strict rules forbidding any content involving minors, violence, or non-consensual acts.
• A post-generation filter that bans certain unsuitable anatomical terms and certain incoherent sentence structures.

If you nonetheless come across a sentence that seems inappropriate, report it to us by email with a screenshot. We take these reports very seriously.

Flam follows a principle of data minimisation:

• No account, no profile is created.
• Your preferences, generated levels and history are stored on your device.
• To improve the game, we receive usage metrics (game played, duration, dare completed) and the feedback you choose to give, without your first names or any identifier.
• During an AI generation, your request goes through our server, which passes it to Mistral AI without your IP address or any identifier, and does not keep it. A copy of the request and of the content created, with no name or identifier, reaches us by email so we can improve the service; we keep it for 12 months at most.
• The website counts page views without cookies, using a technical identifier renewed every day.

See our full privacy policy.

Flam offers intimate, adult content from the higher levels onwards (the "Intimate" and "Intense" tiers). This content, like adult games in general, is strictly reserved for an adult audience. Access to the app requires age confirmation on first launch.

The gentlest levels ("Tender" and "Sensual") include no explicit content, but the app as a whole remains reserved for consenting adults in a relationship.

Write to us at write to us with:

• A description of the problem or the idea.
• Your platform (iOS or web) and the app version.
• If possible, a screenshot or a video.
• The approximate date and time of the issue you ran into.

We read every message and pay real attention to user feedback: many of the game's features come directly from suggestions we've received.

Other users, never: generated levels are stored on your device. However, a copy of your request and of the content created, with no name or identifier, reaches us by email so we can improve the service. We cannot tell who it comes from, and we keep it for 12 months at most.

Mistral AI processes your request to create the content. It does not use it to improve its products and keeps it for 30 days at most, to detect abuse.

Largely: the pre-defined levels (from level 1 to level 6, in the Dice and Cards modes) work entirely offline.

Only the AI custom level generation feature requires a connection. Once a custom level has been generated, it is saved locally and stays available offline.